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| Important
Technical Support Information |
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If
you are an end-user, please contact your dealer for technical
support, as they know your system configuration/setup
best. AZZA (USA) Tech. will provide support to end-users
only as a courtesy and thus will be limited depending
on our available resources. |
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Our FAQ
section can be used to troubleshoot or identify some
of the issues you encounter. In order to better serve
your needs, AZZA (USA) Tech. will promptly train distributors/resellers on the technical aspects of the products
it sells. In the event that your dealer is unable to
solve your problem, you may contact our technical support
by email: tech@azzausa.com.
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Due to the
large volume of emails we receive, technical support may
not be able to reply to every email or in a timely fashion.
However, we will do our best to fulfill your needs. |
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In
order for us to understand the issues clearly, when contacting
technical support, please include the product model
number in the subject of the email and be sure to provide the following
information: |
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| 1. |
Dealer name, contact person, and date
purchased. |
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Complete list of system specification,
components used (including model numbers), OS type,
BIOS revision, etc. |
| 3. |
Detailed description of the problem
and when the problem started. |
| 4. |
Steps you and your dealer have taken
to solve your problem. |
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***For
warranty information, please go to our RMA
section. |
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