| 1. |
RMA
Dept. business hours are 9:00am to 4:00pm Pacific
Time Monday
through Friday. |
| 2. |
RMA Dept. fax: (909) 444-1688 |
| 3. |
RMA# will only be issued to AZZA (USA) Tech’s direct
customer. |
| 4. |
RMA#
is valid for 15 days only and the returned item(s)
should be received by AZZA (USA) Tech. within 15
days after the date of issuing RMA#. |
| 5. |
RMA#
will be issued within 48 hours if customer completes
all information in RMA request form, including item#,
invoice#, s/n, and detailed problem description…
(Please avoid using words such as bad, defective or dead.) |
| 6. |
Please
complete all information above and fax/submit it
back along with a copy of the original invoice. |
| 7. |
No RMA returns will be accepted without RMA#(s). |
| 8. |
DOA issue for exchange or credit:
Credit will only be issued at
our discretion.
Need valid invoice.
- 7
days for CPU or memory and only for replacement
or exchange.
-
30 days for other product
Need complete package or 20%
restocking fee.
Inform sales representative of
the return and get approval
from our Credit Dept. |
| 9. |
Please
allow 48hours for all DOA products to be processed. |
| 10. |
AZZA
(USA) Tech. will not give warranty for any physical damaged
product due to transit, mishandling or misuse by
customer. |
| 11. |
AZZA
(USA) Tech. will replace all defective products
within 30 days from the date we receive the product.
However, this does not apply to any discontinued
product and is subject to stock availability. |
| 12. |
All
Returning packages must clearly indicate the RMA#
on the outside of the box(es). |
| 13. |
AZZA
(USA) Tech. is only responsible for the shipping
charge from AZZA (USA) Tech. to customer and will
not reimburse customer for shipping cost to return
defective merchandise. |
| 14. |
RMA#
will not be given for Physical Damaged Product or
Out of Warranty Product or Factory Direct Warranty
Product. |
| |
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